Customer Service

Knowledgeable, Resourceful & Professional Clients Services Team Passionate About Helping Dealer Partners Drive Success

At AutoTader.ca, we’re passionate about helping you drive sales. Whether you want to take your online presence and reach to the next level, better manage your inventory, request some new creative, or simply sorting out a billing query, we’re here to help. If you have any questions or require additional information, please click here to contact us.

Account Representatives

Your AutoTrader.ca Account Representative is here to help you grow your dealership. With deep knowledge of the Canadian automotive market and the digital landscape, they’re committed to helping you drive used and new car sales, while growing your online brand.

AutoTrader.ca Account Representatives are a strategic business partner for your dealership operation. As a valued AutoTrader.ca dealer partner, your Account Representative will schedule regular touch-points to discuss the performance of your marketplace presence and promotional efforts, in addition to identifying strategic methods to optimize your platform performance.

TRADER Account Managers

Centre of Excellence

At AutoTrader, our Centre of Excellence team is on-hand to respond to your needs quickly and effectively. At its core, the Centre of Excellence is intended to compliment your relationship with your Account Representative, who is your primary resource for optimizing pre-owned and new vehicle marketing strategies. Click here for Centre of Excellence hours of operation and contact details.

Connect With Our Centre of Excellence For:

  • Technical Support
  • Billing Inquiries
  • Platform Training
  • 1-SOURCE Know-How

Get Connected With the Specialists You Need:

  • Creative Services
  • Back-End Processes
  • Platform Management
  • Car Shopper Reach & Engagement
TRADER Customer Service

Online Sales Consultants

AutoTrader.ca’s Online Sales Consultants are here with one goal in mind – help you maximize your vehicle sales and brand building online. Ok fine, two goals – but they’re good ones.

They have a deep understanding of online dealership performance through data analysis, what makes a fruitful client relationship, and most importantly – the car business. Online Sales Consultants work in concert with Account Representatives to recommend the best advertising and promotional strategies for your dealership, while making the process simple and efficient. They also help communicate your vision and objectives to our creative and product teams to turn strategy into reality.

Creative Services

With the vast majority of car buyers starting their search online – it’s never been more important to build and maintain a great web site. We’ve made it easy for our dealers to keep their creative current by providing fast and easy creative design maintenance services to keep their websites fresh. From special offers & promotions, hot deals and events, OEM incentives, custom branding the look and feel of their web site, we are here to support their every creative need! Our dealers love the fact that they can connect directly with creative professionals who know automotive – and digital – inside and out.

Creative Maintenance

Our Creative Maintenance offering enables you to customize the look and feel of key elements of your online presence on an ongoing basis, including promotions, specials and branding overlays, and more!

Creative On-Demand

Our Creative On-Demand offering provides you with the ability to make ad-hoc requests. Our specialists keep your online content current with your dealership’s latest new and used vehicle promotions, sales, testimonials, and more! You’ll enjoy access to a Creative Consultant who understands the auto industry and your unique needs.

Capture Services

Showcase your inventory with exceptional and professional quality photos and stand out from your competitors!

TRADER Capture Services